The solution
A Real Guest, Anonymous, On Every Channel.
Trained IFPC shoppers live the real customer journey, unannounced, and score what they see.
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PPR
How it felt. The guest's own 1 to 10 rating of experience, service and food.
OEI
What happened. Fact-based standards checked as met or missed, with photo proof.
How it fixes problems
Detect. Prove. Correct. Verify. Repeat.
01
Detect
An unannounced visit finds the gaps staff never show a manager.
02
Prove
A scored report with narrative and photos shows exactly what went wrong.
03
Correct
Targeted coaching on the exact staff, shift and standard involved.
04
Verify
The next visit confirms the fix stuck, month after month.
Example Visit Report
Sample61.27%
Below standards: action required
PPR 68% × 60% + OEI 54.55% × 40%
PPR 68% × 60% + OEI 54.55% × 40%
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Complaint handling is a critical standard: 0% triggers escalation to management, even when food and delivery are perfect.
7 Pieces Of Evidence, Every Visit.
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+ Consolidated reportTrends and branch ranking, on request
Visit bundles
The More You Check, The Less Each Visit Costs.
Selected: {{ selLabel }} · Prepaid, valid 6 months. Ask us for pricing.
Order This Bundle On WhatsApp
Getting started
Tailored To Your Guests, Ready In 3 Steps.
1
Pick Your Bundle
From 6 to 100 visits, one prepaid payment.
2
Tailor The Visits
Channels, shopper profile, meal period, weekday or weekend, focus areas.
3
Act On The Reports
Confidential reports by email after every visit, ready for coaching.
